Fox Run Cupcake Carousel, Pink Review & Ratings

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Fox Run Cupcake Carousel, Pink Review

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My husband just bought me a pink Cupcake Carousel this week from an H.E.B grocery store in Kyle, TX. Since I love pink and love all things cupcake I was very excited. I just spent the last 2 hours preparing for and making cupcakes and frosting all from scratch to go and surprise my mom at her job in the morning.
I carefully placed the cupcakes in their individual stackable holders and was thrilled to see that even with the toppings they still had enough room to keep from touching and that the cups were so deep that they would not fall and tilt on the way to see my mom tomorrow.
I made sure to securely fasten the clasps and made sure it was on right. I grabbed the product by the handle with about to put my other hand underneath and the entire thing cracked and fell spilling all my cupcakes all over the kitchen floor.
Now I did notice that the handle seemed a bit flimsy and thin for the size of the Cupcake Carousel...but I figured "surely they wouldn't make, test, and sell something like this that couldn't manage to hold the very thing it was created for". It appears I was very wrong.
Is there anyway I could have just received a bad one?
I didn't see an FAQ on the website so I'm not sure how to go about asking for a replacement or my money back!

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Posted in: cupcake liners, cupcake maker, cupcake stand, wedding cupcake stands, wedding cupcake toppers